ABOUT
ABOUT ME
I'm an Experienced Freelancer with more than 8 years of expertise. Disciplined professional with a persuasive attitude and approach. Seeking a long-term- position with an affordable rate. Strongly focused on the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Driven to achieve the best result. I enrolled in the Filipino Virtual academy to maximize my Freelancing skills. I also took advantage of their Apprenticeship Program to gain more experience.
WHAT I DO
SOCIAL MEDIA MANAGER
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Design and implement a social media strategy to align with business goals.
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Generate, edit, publish, and share engaging content daily.
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Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
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Growing social media followers.
WHAT I'VE DONE
CUSTOMER SERVICE REPRESENTATIVE
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Managed daily customer service tasks, such as processing and issuing money orders, processing returns and exchanges of shipments, phone troubleshooting, and keeping their phone service active.
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Responded to customer questions, provided resolutions, and resolved issues quickly and effectively which resulted in an increase in customer satisfaction ratings.
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Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
TRAINER
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Develop digital and print educational material (e.g. videos and manuals)
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Organize classroom-style seminars about product features and customer service techniques
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Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
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Identify individual and team skills gaps
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Ensure new hires take on basic training courses, including communication and troubleshooting skills
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Maintain updated records of training curricula and material